NAHQ CPHQ Practice Exam

Healthcare quality professionals can best communicate organizational values and commitment through

1. Creating a mission statement

2. Disseminating monthly newsletters

3. Establishing a multidisciplinary task force

4. Leading by example

The correct answer is: Creating a mission statement

Creating a mission statement is the correct answer because it is a powerful and formal way to communicate organizational values and commitment. A mission statement outlines the organization's purpose, values, and goals, serving as a guiding document for employees and stakeholders. By crafting a clear and concise mission statement, healthcare quality professionals can effectively communicate the organization's core values and commitment to quality to both internal and external stakeholders. While options B, C, and D can also be valuable communication methods, they may not provide the same level of clarity and formality as a mission statement in communicating organizational values and commitment. Monthly newsletters and establishing a multidisciplinary task force can be effective in sharing updates and gathering input, but may not be as focused and impactful as a mission statement. Leading by example is important in demonstrating values, but it may not be as explicit and easily understood by all stakeholders compared to a formal mission statement.